At Herbazora, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using the Herbazora website, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our practices regarding your information.

1. Data We Collect

We collect various types of information to provide and improve our services to you. This can include:

Personal Identification Information: When you create an account, place an order, or subscribe to our newsletter, we may collect your name, email address, shipping address, billing address, phone number, and payment information (e.g., credit card details). Please note that payment information is processed securely by our third-party payment processors and is not stored directly on our servers.
Demographic Information: We may collect information such such as your age, gender, and preferences, which helps us to tailor our product recommendations and marketing efforts.
Usage Data: We automatically collect information about how you access and use our website. This includes your IP address, browser type, operating system, referral source, pages viewed, time spent on pages, and navigation paths. This data helps us analyze website performance and user behavior to enhance your experience.
Communication Data: If you contact us via email, phone, or our contact forms, we will collect the content of your communications and any contact information you provide. This data is used to respond to your inquiries and provide customer support.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our service and hold certain information. More details can be found in our dedicated Cookie Policy.

2. How We Use Your Data

The information we collect is used for various purposes to operate our business and provide you with the best possible service:

To Process Orders: We use your personal information to process and fulfill your orders, including shipping products, managing returns, and sending order confirmations.
To Manage Your Account: If you create an account with us, we use your data to manage your account, provide access to your order history, and personalize your shopping experience.
To Improve Our Services: Usage data and feedback help us understand how our website is used, identify areas for improvement, and develop new products and features.
To Communicate With You: We use your contact information to send you updates about your orders, respond to your inquiries, provide customer support, and send marketing communications if you have opted in.
For Marketing and Promotions: With your consent, we may use your information to send you newsletters, promotional offers, and information about products or services that may be of interest to you. You can opt out of these communications at any time.
To Ensure Security: We use data to prevent fraudulent transactions, monitor for suspicious activity, and protect the security and integrity of our website and services.
To Comply with Legal Obligations: We may process your data to comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Disclosure

Herbazora values your privacy and does not sell or rent your personal information to third parties. However, we may share your data with trusted partners and service providers under specific circumstances:

Service Providers: We engage third-party companies and individuals to facilitate our services, such as payment processors, shipping companies, IT service providers, and marketing platforms. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Your Rights

You have several rights regarding your personal data:

Access and Rectification: You have the right to access and obtain a copy of the personal data we hold about you and to request correction of any inaccurate or incomplete information.
Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.
Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

5. Data Security

We are committed to ensuring the security of your personal information. Herbazora implements a variety of security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: We use Secure Socket Layer (SSL) technology to encrypt data during transmission, especially for sensitive information like payment details.
Access Controls: Access to your personal data is restricted to authorized employees and service providers who need the information to perform their job functions.
Regular Audits: We regularly review our security practices and update them as necessary to maintain a high level of protection.
Data Minimization: We only collect and store personal data that is necessary for the purposes outlined in this policy.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

As mentioned, we use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You have the option to accept or refuse cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service. For a comprehensive overview of how we use cookies, please refer to our dedicated Cookie Policy.

7. Changes to This Privacy Policy

Herbazora may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the service after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

Company Name: Herbazora
Address: 123 Regent Street, London W1B 4AU, United Kingdom
Phone: +44 20 7946 0418
Email: [email protected]
Working Hours: Mon-Fri: 9:00-17:00 GMT